Shipping policy

SHIPPING POLICY — PEPTIDAS

Order Processing: All orders are processed within 24 to 48 business hours of payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

Delivery times The estimated delivery times are as follows:

  • Standard shipping: 5 to 7 business days
  • Express shipping: 2 to 3 business days
  • International shipping: 7 to 15 business days depending on the destination

Delivery times are estimates and may vary due to external factors such as customs, weather conditions or high demand in courier services.

Shipping cost

  • Standard shipping: cost varies depending on destination
  • Free shipping on orders above the minimum amount established in each region
  • Express shipping: additional cost calculated at checkout

Order Tracking: Once your order has been dispatched, you will receive an email with the tracking number and a link to track it in real time. You can also check the status of your order directly from your account on our website.

Peptidas ships internationally to multiple countries. Customers are responsible for understanding and complying with the customs regulations of their destination country. Customs duties, import taxes, or other additional fees are the buyer's responsibility and are not included in the product price or shipping cost.

Damaged or Lost Products: If your order arrives in unsuitable condition or is not received within the estimated time, please contact us via our official email within 7 days of the estimated delivery date. We will evaluate each case individually and offer an appropriate solution, which may include reshipment or a refund, as applicable.

Delivery Address : It is the customer's responsibility to verify that the delivery address entered at the time of purchase is correct and complete. Peptidas is not responsible for delays or losses resulting from incorrect shipping information provided by the customer.

Contact Us For any questions related to your shipment, you can contact us via email or the contact form available on our website. Our team will respond within 24 business hours.